Refund policy
Refund Policy
At The Woof and Wear Store, we want you and your pup to be happy with every purchase.
Defective or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@thewoofandwearstore.com with photos and your order number. We will offer a full refund or free replacement, no return required.
Returns Changed your mind? Returns are accepted within 14 days of delivery, provided the item is unused and in its original packaging. Return shipping costs are the responsibility of the customer.
Once we receive and inspect the return, we will process your refund (excluding original shipping costs) within 5-10 business days to your original payment method.
Non-Returnable Items
- Hygiene products
- Sale or discounted items
- Items that are used, damaged, or not in original packaging
Contact Us Questions about your order or return? Email us at info@thewoofandwearstore.com. We respond within 2 business days.